Our Policies

Financial Policy

We believe that dental treatment is an investment in your overall health. Our staff members are happy to assist you in submitting information to your insurance company or to work with you to find financial arrangements if necessary. At Port Dental Centre, we realize that everyone has unique needs for which we do our best to accommodate those needs. All financial arrangements and discussions are kept confidential.

It is the patient’s responsibility to understand the limitations and provisions of their insurance plan. Reading over your insurance plan booklet and contacting your insurance company directly are the best ways to familiarize yourself with your plan. Our friendly staff are happy to help where they can in explaining any insurance questions.

Payment for services completed are collected at the end of the appointment, unless there is a prearranged payment plan.

We accept: Cash, Visa, Master Card, and Interac.

Cancellation Policy

We understand that everyone’s time is valuable. Our team will work to accommodate your scheduling requirements to the best of their ability. Every effort is made to stay on time for your appointment although some unforeseen emergencies occasionally occur in a wait time.

Please provide at least 2 full business days notice for any appointment changes or cancellations directly by phone during regular clinic hours. Please note that cancellations are not accepted via text or email. A call during business hours is ideal, but we do also accept cancellations via voicemail when required.

We understand that things can come up (and appreciate as much notice as possible). If less than 24 hours notice is given, a fee may apply.  Repeated short notice cancellations will result in dismissal from the practice.

Failure to show for a scheduled appointment without any notification (ie a no-show) will result in a $100.00 fee to your account. A second no-show will result in dismissal from the practice. New patients who do not show up to their first appointment will have their file closed and will not be rebooked.